Return eligibility depends on product category, creator terms, condition, delivery status, defect evidence, customization, hygiene risk, perishability, and applicable law. Eligibility must be visible on product pages before checkout.
2. Defective, Wrong or Damaged Items
Customers should be able to report damaged, defective, missing, or wrong items with order ID, photos or video, delivery evidence, and description. Sobuh support may approve replacement, exchange, partial refund, full refund, or rejection with reason.
3. Non-Returnable Items
Custom-made items, perishables, hygiene-sensitive goods, digital files, used products, event tickets, and items marked final sale may be non-returnable unless delivered defective, wrong, or unlawful to deny under applicable law.
4. Reverse Logistics
Return pickup, shipping cost, inspection, replacement dispatch, and refund timing should be tracked in the order record and visible to the customer.
Sobuh Legal & Compliance Desk
Publisher identity and regulatory contact details have not been published yet.
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