Sobuh Technologies Private Limited is committed to protecting your privacy in accordance with the Digital Personal Data Protection (DPDP) Act 2023 and Information Technology Act 2000.
We collect personal information necessary to deliver marketplace services: (a) Identity & Contact Data: Name, email address, phone number, shipping address; (b) Creator Verification Data: PAN number, bank account numbers, IFSC codes for Razorpay Route linked account creation; (c) Transaction Data: Payment IDs, order histories, service bookings; (d) Technical Data: IP addresses, device identifiers, browser logs.
2. Purpose of Data Processing
We process your personal data solely for legitimate business purposes: (i) Processing orders, service appointments, and payments; (ii) Routing creator earnings via bank transfers; (iii) Providing customer support and order tracking; (iv) Preventing fraud, unauthorized access, and security breaches; (v) Enhancing platform features and AI recommendations.
3. Data Sharing with Third-Party Service Providers
Sobuh does not sell or rent personal data to advertisers. We share data only with essential, verified infrastructure providers under strict confidentiality agreements:
• Payment Processing: Razorpay Software Pvt. Ltd. for processing card/UPI payments and bank transfers.
• Authentication: Clerk / Session tokens for secure login.
• Storage & Media: Cloudinary for portfolio asset uploads.
• Cloud Infrastructure: Vercel Inc. (Frontend) and Render Services Inc. (Backend).
4. Data Security & Technical Protection
We employ robust security controls including TLS 1.3 encryption for data in transit, PBKDF2 with SHA-256 for password security, database role segregation, and HMAC SHA-256 signature verification for payment webhooks. All financial database records are stored in secure cloud PostgreSQL instances.
5. Data Retention & Erasure Rights
We retain personal data only as long as necessary to fulfill marketplace transactions and satisfy tax, accounting, or legal compliance obligations. Users have the right to request access, correction, or deletion of their personal account data by emailing privacy@sobuh.app.
6. Grievance Redressal Officer
If you have questions, concerns, or complaints regarding the processing of your personal data, you may contact our Grievance Officer:
Email: grievance@sobuh.app / privacy@sobuh.app
Address: Sobuh Technologies Pvt. Ltd., Outer Ring Road, Bellandur, Bengaluru, KA 560103, India.
Sobuh Legal & Compliance Desk
This document is issued by Sobuh Technologies Private Limited for users in India and globally. For regulatory notices, grievance escalations, or policy inquiries, please contact our support team.