Cancellation, Return and Refund Policy

• Customer Cancellations >24 Hours Prior: If a customer cancels a service session booking more than 24 hours before the scheduled appointment, a 100% full refund will be processed back to the original payment source. • Customer Cancellations <24 Hours Prior: Cancellations made within 24 hours of the appointment time are subject to creator review and may incur a 20% scheduling fee deduction. • Creator Cancellations: If a creator cancels a confirmed booking, the customer receives a 100% instant full refund.

• Damaged, Defective or Incorrect Items: Customers can report damaged, defective, or incorrect physical products within 7 calendar days of delivery. Upon submission of unboxing video/photo proof to support@sobuh.app, a free replacement or 100% full refund will be issued. • Non-Returnable Goods: Customized custom cakes, perishable food items, intimate beauty goods, and personalized engraved products cannot be returned unless delivered damaged.

Due to the instant nature of digital files (digital artwork, presets, downloadable templates, PDF guides), digital download purchases are non-refundable once the file download link has been accessed, unless a technical file defect prevents usage and cannot be resolved by support.

Approved refunds are processed through our payment gateway partner (Razorpay Software Pvt. Ltd.) back to the customer's original payment method (UPI, Debit/Credit Card, Netbanking). Refund amounts typically credit within 5 to 7 business days from approval date.

If a dispute arises between a customer and creator regarding service quality or fulfillment, Sobuh Customer Support mediates the case based on booking messages, order logs, and photo evidence. Contact support@sobuh.app for resolution.