1. Dispute Types
Sobuh may handle disputes about orders, bookings, refunds, cancellations, delivery, damaged items, service quality, payment failures, duplicate charges, reviews, content, creator conduct, customer conduct, and account actions.
Disputes Last Updated: August 2026
Dispute Resolution Policy
How Sobuh handles customer, creator, payment, delivery, content, and marketplace disputes.
2. Evidence
Sobuh may review order logs, booking records, payment provider status, delivery scans, listing terms, chat records, photos, videos, support history, refund records, and account risk signals.
3. Process
A dispute should create a case ID, category, parties, status, submitted date, target timeline, assigned team, requested evidence, decision, remedy, appeal option where available, and final resolution record.
4. Remedies
Possible outcomes include refund, partial refund, replacement, cancellation, creator payout hold or release, listing correction, review removal, warning, suspension, no-action decision, or escalation to grievance handling.
Sobuh Legal & Compliance Desk
Publisher identity and regulatory contact details have not been published yet.
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